Shipping & Refund Policy

Shipping Policy

  • Deliveries will generally be made between 12pm and 6pm Monday to Friday (excluding bank holidays).
  • Deliveries will be made within 3 to 7 working days dependent upon weight and service requested from receipt of your paid order subject to availability. 
  • If there is a problem with your order preventing us from dispatching, we will normally contact you within 24 hours of the order being received by us or on the next working day.
  • SBY want you to be delighted with your Jewellery! We love our customers and it shows in our customer friendly return policies.


Refund Policy

If you are not completely satisfied with your purchase, we are happy to offer an exchange or refund for returned goods, subject to the following terms:

  • You must contact SBY Jewellery within 7 days of receipt of the goods via e-mail for a Returns number.
  • All items must be returned unworn and in their original packaging within 14 days of receipt.
  • The cost of returned items is at the customer’s expense unless otherwise agreed by SBY Jewellery.
  • All items returned are done so at the customer’s risk, therefore we recommend that you obtain proof of postage for all returned items.
  • All exchanges and refunds will be made within 21 days of receipt of the returned item(s).
  • The shipping cost will not be subject to a refund.

Faulty or Damaged Goods
If an item arrives damaged or defective, we will replace with the same item at no additional charge.  Please contact us within 7 days of receipt if your item has arrived damaged and we will supply you with a Returns Authorisation Number.
Refund/exchange is not guaranteed and is subject to our review of the returned product.

This returns policy does not affect your statutory rights.
If you have any queries please do not hesitate to contact us: